eCommerce Sales Assistant - Hydro Flask

Company: Helen of Troy
Location: Bend, Oregon, United States
Type: Full-time
Posted: 31.JUL.2021


Job Description Join our Hydro Flask Team at Helen of Troy as an eCommerce Sales Assistant - Hydro Flask and make an immediate impact on ou...


Job Description

Join our Hydro Flask Team at Helen of Troy as an eCommerce Sales Assistant - Hydro Flask and make an immediate impact on our trusted brands. Together, we build innovative and useful products that elevate people's lives everywhere every day! As the world's premier company for insulated products, Hydro Flask began with a challenge: to create a reusable water bottle that truly performs in any environment. It had to keep hot liquids hot and cold liquids cold. Period. Do you love unique problems and challenges? We are a group of hard-working people and outdoor enthusiasts who are constantly putting our products to the test and delivering 'ahh' experiences to engaged consumers worldwide. We live our brand values every day, supporting a reliable, playful, adaptive, honest, inclusive, and unconventional culture where employees can learn, thrive, and grow. Our Hydro Flask Team is based in breathtaking Bend, Oregon. There is a desert to the East of town and mountains to the West. Our geography says a lot about who we are. We bike, ski, swim, do yoga, run, hike, and play outside. We grill and share kombucha and growlers in our backyards. We go for it wholeheartedly. That may sound like the weekend, but that is how we live every day of the year. We also offer a casual and dog-friendly environment. What you'll be doing: As an eCommerce Sales Assistant, you will support the eCommerce Sales Manager with a focus on our business with and other pure play e-commerce accounts. In this role, you will proactively provide merchandising assistance to launch new product with pure play e-commerce accounts and drive sales of existing items, as well as coordinate key strategic programs to deliver results and grow our business online.

  • Primary point of contact for all questions and concerns for assigned key accounts
  • Proactively review account performance and discuss with manager on a regular basis
  • Find opportunities for increased sales or improved profitability
  • Maintain high levels of service and positive relationships with assigned key accounts
  • Proactively problem solve, so we continue to high levels of service to our customers
  • Handle/monitor assortments, forecasts, promotions, account programs, costing, P+L
  • Coordinates the execution of online sales, merchandising and promotional strategies and provides analysis of results
  • Investigates and resolves chargebacks and shipping discrepancies
  • Coordinates direct import program in partnership with International Sales and Operations Teams
  • Ensure account manager and/or vendor manager are informed of all product updates as appropriate
  • Alert account manager and/or vendor manager to challenges as they arise for quick resolution
  • Capture meeting notes/follow ups and share out with appropriate individuals
  • Ownership of new item set-up paperwork and reporting on new item sell-through on and other pure play accounts
  • Ensures product content is displayed accurately across all Hydro Flask detail pages and is optimized for discoverability and conversion
  • Set meetings, build presentation materials, and coordinates samples for key account meetings
  • Partner with marketing team to ensure salsify catalogs and product data is scrubbed and regularly managed
  • Partners with Customer Service to coordinate customer pricing and reduce PO errors
  • Works alongside Sales Manager, Product Development and Legal to eliminate the sale of unauthorized or counterfeit hydro flask product in online marketplaces
  • Informs demand planner of upcoming sales strategies or merchandising updates that may impact the forecast
  • Voice of assigned key accounts internally; coordinate with sales, supply/demand, customer service, product, go to market, brand design, and finance/accounting teams
  • Set e-commerce merchandising standards for whole hydro flask sales team by keeping salsify systems up to date
  • Work on assigned total sales team projects as needed
Skills needed to be successful in this role:
  • Strong communication and active listening skills
  • Demonstrated high level of customer Service, teamwork and proactive problem solving
  • Ability to effectively engage with all internal and external partners on matters of account support and selling
Minimum Qualifications:
  • Associate degree
  • At least 2 years' experience providing account support
  • Proficient with MS office
  • Authorized to work in the United States on a full-time basis
Preferred Qualifications:
  • Bachelor's degree
  • 2 + years in sales positions of growing responsibility/scale
  • Prior experience in related channel (TBD by role)
  • Experience using ERP/CRM programs
  • Experience with Oracle
Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skillset, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

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